Privacy Policy
Last updated: March 20, 2026
1. Introduction
PixelGem Zone ("we," "our," or "us") operates the website northpixelzone.com and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform and use our free social entertainment services. We are a Canadian company and comply fully with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy legislation. By accessing or using PixelGem Zone, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please discontinue use of our platform immediately. Our platform is designed as a free social arcade experience, and no financial transactions or monetary exchanges take place at any stage of use.
2. Information We Collect
We collect various types of information to provide and improve our services. The following table outlines the categories of data we may collect, the purposes for which we collect it, and how long we retain it:
| Type | Purpose | Retention |
|---|---|---|
| Account Information (name, email) | Account creation, communication, and support | Duration of account plus 12 months |
| Usage Data (pages visited, session duration) | Platform analytics and improvement | 24 months |
| Device Information (browser type, OS, screen resolution) | Compatibility optimization and troubleshooting | 12 months |
| Cookies and Identifiers | Session management, preferences, analytics | See Cookie Policy |
| Contact Form Submissions | Responding to inquiries and support requests | 36 months |
| Age Verification Confirmation | Compliance with 19+ age requirement | Duration of session or localStorage |
We do not collect financial information, payment card details, or any monetary data, as our platform is entirely free to use and does not involve any financial transactions whatsoever.
3. How We Use Your Information
We use the information we collect for the following purposes: to operate, maintain, and improve our free social entertainment platform; to respond to your comments, questions, and requests, and provide customer support; to send you technical notices, updates, security alerts, and administrative messages; to monitor and analyze trends, usage, and activities in connection with our services; to detect, investigate, and prevent fraudulent transactions and other illegal activities; to personalize and improve your experience on our platform; to comply with legal obligations and enforce our terms of service. We process your information based on your consent, our legitimate interests in operating and improving our platform, and our legal obligations under Canadian law.
5. Third-Party Services
We may employ third-party companies and individuals to facilitate our platform, provide services on our behalf, perform platform-related services, or assist us in analyzing how our platform is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Our current third-party service providers include: Google Analytics for website traffic analysis and usage statistics; Google Fonts for typography delivery; and hosting infrastructure providers for platform operation and maintenance. We ensure that all third-party service providers comply with applicable Canadian privacy laws and maintain appropriate data protection standards.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL protocols, secure server environments with firewalls and intrusion detection systems, regular security assessments and vulnerability testing, access controls limiting employee access to personal information on a need-to-know basis, and regular staff training on data protection and privacy practices. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is one hundred percent secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards of data protection.
7. Your Rights Under PIPEDA
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the following rights regarding your personal information: the right to know what personal information we hold about you and how it is used; the right to access your personal information held by us; the right to challenge the accuracy and completeness of your information and have it amended as appropriate; the right to withdraw your consent to the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions; the right to file a complaint with the Privacy Commissioner of Canada if you believe we have not complied with PIPEDA. To exercise any of these rights, please contact our Privacy Officer using the contact details provided at the bottom of this policy. We will respond to your request within 30 days, as required by PIPEDA.
8. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable legal requirements.
9. Children's Privacy
PixelGem Zone is intended strictly for adults aged 19 years and older. We do not knowingly collect personal information from anyone under the age of 19. Our platform includes an age verification step that requires all visitors to confirm they are 19 years of age or older before accessing our content. If we discover that we have inadvertently collected personal information from a person under 19, we will take immediate steps to delete that information from our servers and records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at privacy@northpixelzone.com so that we can take the necessary actions to remove such information.
10. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you via email or through a prominent notice on our platform. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of PixelGem Zone after any modifications to this Privacy Policy constitutes your acceptance of such changes. Material changes will be communicated at least 30 days before they take effect.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. Our Privacy Officer is available to address any privacy-related inquiries you may have.
- Privacy inquiries: privacy@northpixelzone.com
- Legal inquiries: legal@northpixelzone.com
- General inquiries: hello@northpixelzone.com
We aim to respond to all privacy-related inquiries within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.